People don’t adopt technology just because it’s made available. Proper planning is required to pair new policies with new technologies and proper learning and coaching to help people overcome resistance and adopt new work practices and systems.
Digital KORU implements a Change Management Framework involving stakeholders, scenarios, awareness, and training. Customer adoption is measured through a three-phased approach: Envision (pre-launch), Onboard (launch), and Drive Value (post-launch). Results will be measure at every step and corrective actions will be taken to increase adoption and business benefits.
Research has shown that properly implemented DT projects have significant impact in the enterprise. Forrester (October 2018) has documented hundreds of hours in time savings in personal productivity, expedited time-to-market of new products, and faster and better-informed decision making in digitally transformed organizations using Office 365.
